FAQ'S

SHOPPING FAQ'S

How fast will my order ship?

If your item is in stock, they will be shipped in 1-2 business days with free shipping. If an item is out of stock or made to order; please allow 2-3 weeks, unless otherwise noted. 

If your item is out of stock we will let you know within 24 hours for an estimate of how long it will take to ship. At that time you will be able to either cancel or wait for a re-order confirmation.

Can I rush my order?

If you need your order rushed, please call us during business hours 1-310-395-3205 

What is your Return & Exchange Policy?

Items must be returned within 10 business days of receiving the merchandise is its original condition unworn and with tags attached to be eligible for refund. 

Refunds will be given in the same form of payment originally used for purchase if item is returned within 10 business days of receiving the merchandise. Any item without tags will not be eligible for refund. 

We do not refund shipping and handling charges. Customers are responsible for all shipping costs when returning an item(s). All returns will be processed within approximately 7 days upon receipt.

SHIPPING FAQ'S

Do you ship to other countries?

Yes we offer international shipping. Please see our "Shipping" page for more information. 

What is your shipping policy?

Free Priority Mail shipping offer applies to shipping within United States. Heist Jewelry cannot be held responsible for lost or damaged items. Standard shipping rates apply to all other destinations.

How can I track my package?

If your package is being shipped domestically, you will receive an email confirmation and tracking number when your package ships. If you have any concerns you can always contact us my email or phone. 

PAYMENT FAQ'S

How long will it take for my order to process?

Please allow up to two business days for processing.  

What is the tax rate?

CA Resident are Subject to a 10.5 % Sales Tax.

Which Credit Cards do you take?

We accept all major credit cards and PayPal. 

If I have any questions who should I contact?

For all product or order inquiries please contact info@heist-jewelry.com or call 310.395.3205 within the business hours of 10AM - 6PM PST.